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Many of the solutions offered in this FAQ assume that the user has sufficient credentials and/or privileges.

Frequently Asked Questions

  1. Time and Date Related Questions.
  2. Credit Card Processing Questions.
  3. Printer Questions.
  4. What do these side applications do?

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Time and Date Related Questions:

  1. How do I reset the time on my System?
  2. Not all computers show the same time?
  3. Checks were open before we had a chance to start the new shift. How do I fix this?
  4. A new shift was accidentally started on the wrong day. How do I fix this?

Credit Card Processing Questions:

  1. How do I process a refund?
  2. Why are the credit cards not processing?
  3. How do I set the system offline?
  4. How do I set the system back online?

Printer Questions

  1. How can I choose which printer Jumpware should use to print reports?
  2. The amounts on my customer checks are not correctly formatted.
  3. My impact printers are not printing the long tickets correctly.

What do these side applications do?

  1. What is JWSpooler?
  2. What is Authorizer?
  3. What is DBBack?

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How do I reset the time on my System?

Every time you start Jumpware on a computer, it synchronizes its time with the database server.  So to adjust the time for the whole System, adjust the time on the database server.  Then, exit and restart Jumpware on all the other computers.

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Not all computers show the same time?

Check the 'Time and Date' control panel and make sure your computers are all set to be in the same Time Zone.

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Checks were open before we had a chance to start the new shift. How do I fix this?

If it was not done already, start the new shift.  Then, from the Manager's Sales Summary, go to the Shift, the misplaced checks are located (most certainly the Previous Shift.)  Scroll down the list of checks to the last one, open it and change the Shift/Date from the Drop-Down list in the top left corner of the screen.  Exit and continue until you have moved all the misplaced checks.

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A new shift was accidentally started on the wrong day. How do I fix this?

To do this, the Shift should be entirely empty.  If needed, move the checks that were misplaced there as described in the previous topic.  Now, logged in as Administrator, go to the Sales Summary.  The computer should offer you the chance to delete the empty Shift.

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How do I process a refund?

Go to the Credit Card Report screen and click on the 'Refund' button. If you not have the card in hand, you will need a keyboard.

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Why are the credit cards not processing?

Verify that your Internet connection is good. You can test this by opening a web browser. If your Internet connection is down, you can place the system offline.

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How do I set the system offline?

Open your Credit Card Report screen.  On the top-left corner of the window, click the button that sets sets the system in offline mode.  While in offline mode, transactions will be stored for processing when your Internet connection is restored.  Be aware that some of these transactions might be declined.  To be sure that a transaction will not be declined, you will need to call your processor to obtain a Voice Authorization (Approval Code).  You will then 'Force' the transaction in the system and enter that approval code when requested.

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How do I set the system back online?

Once your Internet connection returns, open your Credit Card Report screen. On the top-left corner of the window, click the button that sets sets the system in online mode.  The stored transactions will immediately be sent to your processor for approval.  If a transaction is declined, you will need to Void it in order to exit the offline mode.  Once all the transactions have been processed, the system will be set back in the online mode.

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How can I choose which printer Jumpware should use to print reports?

In the Administrative functions, select Change Default Printer.  This printer be used by Jumpware regardless of what Default Printer is set under Windows.

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The amounts on my customer checks are not correctly formatted.

Open the JWSpooler application as check or uncheck the 'Use Euro Formatting (0,00 )' in the bottom right corner of the window.

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My impact printers are not printing the long tickets correctly.

What happens is a buffer overrun. The computer is sending the print job too fast and the printer cannot keep up.  Open the JWSpooler application and increase the Printer Delay value.

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What is JWSpooler?

The purpose of JWSpooler is to manage the receipt and remote printers in your system. It must be running on computers that are running Jumpware and on computers to which receipt or remote printers used by the Jumpware system are attached.

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What is Authorizer?

The Authorizer application (named Atom32.exe) waits on Port 10023 for TCP/IP requests from Jumpware.   It allows for secured communication between computers running Jumpware.  It must run on any computer running Jumpware.

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What is DBBack?

DBBack is responsible for backing up your database.  When running on your database server, it is named Database Backup and it performs full and incremental backups on a preset time intervals, and copies those backed up files to computers designated as backup database servers.  When running on a backup database server, it is named Remote Backup and it stores backed up files in their appropriate folders and verifies that it holds the most current backup files.

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Copyright 2001  [OrganizationName]. All rights reserved.
Revised: 03/31/09.

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